Shipping policy
Shipping Policy
Made-to-Order Production Time
Most products from Juke Skywalker Designs are made to order. Please allow approximately 7–10 business days for production before your order ships.
Large bundles, oversized items, multi-piece orders, and highly customized orders may require approximately 10–15 business days for production due to the additional printing, assembly, and preparation involved.
Production time is separate from shipping/transit time. If an order is expected to require additional time beyond these estimates, we will contact you with an update.
Orders containing multiple made-to-order products may ship together once the complete order is ready unless other arrangements are made.
Custom Orders
Custom and personalized products may require additional time for design preparation, customer communication, revisions, printing, and assembly.
Production on custom products may not begin until all necessary artwork, colors, wording, sizing, or other customization details have been received.
Shipping & Delivery
Once your order has been completed and shipped, you will receive tracking information when available.
Delivery estimates shown by the shipping carrier begin after your order has been produced and shipped. Carrier delivery dates are estimates and are not guaranteed by Juke Skywalker Designs.
Expedited shipping options apply only to carrier transit time after production is complete and do not shorten the production timeline.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Shipping Costs
Shipping costs are calculated at checkout based on the items in your order, package size and weight, destination, and available shipping service. Any shipping promotions or free-shipping offers will be applied according to the terms of that promotion.
Tracking & Carrier Delays
Once a package has been accepted by the shipping carrier, tracking updates and delivery timing are controlled by the carrier.
Occasional delays may occur because of weather, holidays, carrier disruptions, or other circumstances outside our control. If your tracking appears delayed or unusual, please contact us and we will help review the shipment information available to us.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery whenever possible and include your order number along with clear photos of the product and packaging. Prompt notice helps us document shipping damage and resolve the issue as quickly as possible.
If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. If you still cannot locate the package, contact us so we can help determine the appropriate next steps.
Large & Oversized Items
Large products may require oversized packaging and may have different shipping costs than smaller items. Shipping charges are calculated based on the order, destination, package size, weight, and available shipping service.
International Orders
International orders may be subject to duties, taxes, customs charges, or import fees depending on the destination and checkout method.
International shipments may experience additional transit or customs-processing time.
Where taxes and duties are collected at checkout, the total shown includes those charges and no additional payment should be due on delivery. In destinations where duties or import charges are not collected at checkout, the customer may be responsible for applicable fees.
Questions
If you have questions about production or shipping for your order, please contact Juke Skywalker Designs through the contact information provided on our website.